Shipping Policy

1. Shipping Information

1.1 Shipping Carriers

We partner with trusted shipping carriers including FedEx, USPS, UPS, OnTrac, Lasership, NSD, and others.
The shipping carrier for your order is selected based on your delivery location and the nature of the item(s) ordered. While we understand that preferences may vary, we’re unable to accommodate specific carrier requests.
Our priority is to ensure fast, safe, and reliable delivery—and we appreciate your understanding.

1.2 Processing Time

All orders are processed within 1 to 2 business days. During this time, we verify your order, securely package the items, and prepare everything for shipment.
Once shipped, the average delivery time is 5 to 7 business days, though this may vary depending on:

Your location
The shipping carrier
The item(s) ordered

In rare cases, delivery may take longer due to external factors such as weather or carrier delays.

1.3 Estimated Delivery Times

Most items: Delivered within 5–7 business days

1.4 Shipping Fees

Shipping is free on most items.

1.5 Pickup

In-store pickup is currently not available.

1.6 Tracking Your Order

Once your order is shipped, you’ll receive a shipment confirmation email with tracking details.

Please note:

Orders typically ship within 1–3 business days.
Some carriers may take 2–5 days to update tracking information.

If your tracking status hasn’t updated within 5 business days of placing your order, please don’t hesitate to contact us for support.

To track your order, click the “Track” button in your shipping confirmation email, or log into your account on our website.

2. Popular Topics

2.1 Signature Required

For certain orders, a signature may be required upon delivery. This ensures your order arrives safely and avoids the risk of loss or theft.
[Updated: March 11, 2024]

2.2 Non-Delivery

If you haven’t received your order, please contact our customer service team at:

📧 Email: help@manchay.com
📞 Phone: +1 (928) 851-6441

Provide your order number and billing email, and we’ll investigate and respond within 2 business days.

2.3 Defective or Damaged Products

If your product arrives damaged or isn’t working properly, please contact us and provide:

Order number
Billing email
Photos of the damaged product (not the packaging)
Videos for non-functioning items (especially machinery or electronics)

We’ll respond with a resolution within 2 business days.

2.4 Wrong Item Received

If you received the wrong item, please reach out with:

Your order number and billing email
Photos of the received product
Photo of the invoice included in the package

Once verified, we’ll offer either a replacement or full refund, depending on your preference.

2.5 Missing Package

There are three possible scenarios:

a) Multiple Products in One Order
Some products ship separately from different warehouses. Please check tracking info and allow time for the rest to arrive.

b) Tracking Says Delivered but You Didn’t Receive It
Please contact us right away so we can assist.

c) Missing Part of an Item
Notify us within 3 days of receiving the package. Attach photos/videos showing what’s missing. We’ll either resend the missing part or issue a partial refund.

2.6 Order Returned

If your tracking number shows the order was returned, it could be due to a shipping issue or manufacturer-related concerns.
Contact us and we’ll work with you to either resend the product or issue a refund.

2.7 Delivery Delays

Delays may occur due to weather, holidays, or unexpected events. In such cases, we kindly ask for your patience and recommend waiting an additional 5–7 business days. You’re always welcome to contact us for updates.

2.8 Warranty Information

Most of our products are backed by manufacturer warranties.
Details are usually listed on each product page. If you can’t find the warranty info or need help registering your product, please reach out—we’re happy to assist.

Need Help?

If you have any questions, issues, or need support with your order: