Returns & Refunds Policy
You may return new, unopened items and the return is the product is incorrect, damaged by the carrier, or defective in another way within 14 days from the date of receipt for the most items.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
1. Return Policy
If an item you received from Manchay.com is damaged or defective, you can return by mail for a refund or replacement, please follow this procedure:
Step 1: Contact customer service on +1 (928) 851-6441 or email: help@manchay.com to provide information that consists of (1) reason for returning and (2) your order number.
Step 2: You will receiving a returns form (inc. a returns code) via your email to complete, then print your return label and package the item(s) along with all original packaging & accessories and deliver to this location:3259 S Whisper Dr, Douglasville, GA 30135, USA.
Product can only be returned/ replaced if meet these criteria:
The product is new, original, with attached price tag, product label and sticker (if any).
- It is not the special order merchandise or any item indicated on the website as non-returnable.
- It is not the grocery items (Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products).
- Product can be only returned if the product is incorrect, damaged by the carrier, or defective in another way. We don’t accept returns in case the buyer changed their mind about a purchase. If a customer wishes to return an item solely due to personal preference, we regret to inform that such returns cannot be accommodated. Nevertheless, we are committed to assisting customers in exchanging products to meet their needs. Any discrepancy in value will be promptly reimbursed or invoiced once the requested product is received by the customer [ 09/13/2025].
- If you receive a defective product, you must notify us within 14 days of receipt. We will offer to repair, replace, or refund the item at according to your request.
- The buyer needs to provide pictures (of the product, not the packaging) in case of a damaged product and videos in case of a non-functioning product (for products that are machines and equipment).
Product can be only returned without shipping fees and restocking fees if this happens when the product is incorrect, damaged by the carrier, or defective in another way.
We do not accept any returns after 14 days from the date of receipt.
2. Refund Policy
Once we receive your returned item and inspect it, your refund will be processed using the original payment method.
Here’s what to expect:
Shipping time: 5–10 business days (to receive the item)
Return processing: 3–5 business days (after we receive your return)
Bank processing: 5–10 business days (for funds to appear in your account)
Most refunds are completed within 2–4 weeks, but often sooner.
If you paid by check, please allow at least 10 business days after purchase for a refund check to be issued.
Pro tip: If your return is valued over $90, we recommend using a trackable shipping service or purchasing shipping insurance, just to be safe.
3. Late or Missing Refund
Still waiting for your refund?
First, check your bank account or credit card statement.
Some banks may take 3–5 business days to post refunds.
If it’s been longer and you still don’t see it, please reach out — we’ll be happy to help:
Please note:
All refunds are issued back to your original payment method.
4. Product Warranty
Most of our products come with a manufacturer’s warranty.
Warranty registration and terms may vary by product.
Typically, warranty info is available on the product detail page.
If you can’t find it or have questions, just contact us—we’re always here to assist.
Need Help?
Our support team is ready to assist you with returns, warranties, or anything else you need:
📧 Email: help@manchay.com
📞 Phone: +1 (928) 851-6441
We’re here to make your experience with Manchay smooth, simple, and satisfying.